 |
| |
|
| Customer Bill of Rights |
| American Ambulance's guiding principle is Complete Customer Care. The following customer rights are guaranteed: |
| |
-
The customer
has the right to receive personalized care with compassion,
respect, and concern for privacy and to be treated by professionals
who have been trained to go above and beyond their medical job duties
to render Complete Customer Care.
-
The customer
has the right to receive fast, effective medical treatment, emotional
support, and safe transport to the health care facility of his/her
choice, or as specified by EMS Agency Policy and Procedures, regardless
to his/her ability to pay.
-
The customer
has the right to an open line of communications with paramedics
regarding his/her condition and circumstances surrounding the
emergency and to have all questions answered promptly and completely.
-
The customer
has the right to refuse treatment and/or ambulance transport,
and have the possible medical consequences of this decision fully
explained by the paramedic, as provided by law.
-
The customer
has the right to have all communications and records pertaining to
his/her care treated in a confidential manner.
-
The customer
and/or the customer's representative has the right to receive a
thorough explanation of the ambulance bill, regardless of payment source.
-
The customer
has the right to expect that their insurance or other third party payer will be billed
directly, when appropriate and to know that business office representatives may develop a
personal payment schedule to fit their budget for the remaining balance, if necessary.
-
The customer
has the right to know that his/her medical records will be retained, receive confidential
treatment, and be available for review, as required by law.
-
The customer
has the right to expect Complete Customer Care throughout all interactions with
American Ambulance employees and representatives.
|
|
|
|
| |
|