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FAQ

Collapse : Account
 Collapse : I am enrolling for someone else. Do I still need an account?
   Yes. Upon enrolling for the class, you will have the opportunity to either enroll yourself or provide information to enroll someone else for the class.
 Collapse : What if I am an employee?
   Employees may login using their current webpage login as given by Human Resources. Employees are not charged for classes appropriate to their certifications.
 Collapse : What information do you collect?
   We do not store any sensitive billing information. All billing is handled by PayPal. For a copy of PayPal's privacy practices, please click here. http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/privacy-outside. The only personal information retained by American Ambulance is information required to inform you of any changes on your class schedule and to optionally advise you of expiring certifications for classes you have taken at American Ambulance.
 Collapse : Why do I have to create an account?
   Accounts are necessary to keep track of payments, class enrollment, and optional notifications of expiring certifications. Entering your information into an account also allows us to contact you in the event that there are any changes made to your course scheduling.
Collapse : Classes
 Collapse : Do you provide the class material?
   When you register for a class, you will be informed of what materials will be required to be purchased prior to class.
 Collapse : I don't see the class that I want.
   Some classes are offered on 'as needed' basis. Please call us at (559) 443-5994 if you are interested in a class that is not listed here. Arrangements can be made for small groups to provide most classes.
 Collapse : I want to re-cert. Can I just attend the second day of a provider course?
   No. American Heart Association and NAEMT guidelines do not allow for mixed classes. If you are unable to attend a re-certification class, your only option is to attend the full course.
Collapse : Contact
 Collapse : How can I contact the main office?
   American Ambulance
2911 E. Tulare
Fresno, CA 93721
(559)443-5900
 Collapse : How do I submit proof of CPR, PALS, ALCS, or other required cards?
   Cards can be faxed to 559-441-0283, or can be brought to a re-certification class on the day of the course. Please keep in mind, if you DO NOT present proof of the prior card, a new card will NOT be issued until you provide proof of prior certification. Copies of cards can also be mailed to: American Ambulance
Attn: Marilee Vosper
2911 E. Tulare
Fresno, CA 93721
PLEASE INCLUDE THE COURSE NUMBER WHEN SENDING IN CARDS.
 Collapse : Who can I contact for questions regarding classes?
   Please contact Marilee Vosper, Community Education Manager, at (559) 443-5994 or <a href="mVosper@americanambulance.com"> Marilee Vosper </a> .
 Collapse : Who do I contact for a refund of class fees?
   Please contact Marilee Vosper, Community Education Manager, at (559) 443-5994 or mVosper@americanambulance.com, after reading our refund policy.
Collapse : Payment
 Collapse : Can I make a partial payment?
   Partial payment is currently only accepted for the EMT-1 program. Payment is due at the time of registration for any other course.
 Collapse : Do I need a PayPal account?
   No. PayPal does not require you to create an account in order to make a payment.
 Collapse : What payment methods do you accept?
   Our payment system is handled via PayPal, which accepts debit cards, credit cards, or bank account transactions. For Cash or Check payments, please come down to the main office located at:
American Ambulance
2911 E. Tulare
Fresno, CA 93721
(559)443-5900
  
  
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